Privacy Policy

Who we are

This website and the services described on it are operated by Yad Abdulatif, trading as Envinya, Buchenweg 3, 68723 Schwetzingen, Germany. For the purposes of the EU General Data Protection Regulation, Yad Abdulatif is the data controller. You can reach us at [email protected] or by telephone at +49 178 5100351.

Information we collect

Information you give us

• Name, business email address, telephone number and clinic name
• Opt-in records and timestamps for every communication channel, including SMS and email
• Appointment details, scheduling preferences and the content of enquiries you send us

Information collected automatically

• IP address, browser type and device information
• Pages visited and how you arrived at this site
• Cookies and similar technologies

We do not collect or process patient data. Our services are provided to clinics, not to their patients.

How we use your information

• To respond to enquiries and schedule the calls you request
• To send appointment confirmations and reminders for appointments you have booked
• To provide, operate and improve the services you have asked us for
• To maintain records of your communication preferences and consent
• To meet legal and regulatory obligations

SMS messaging and consent

Programme: Envinya Appointment Notifications.

What you receive: confirmations and reminders for appointments you have booked with us, and replies to messages you send us. We do not send promotional text messages.

How you opt in: by ticking the SMS consent box on our booking form. The box is never pre-ticked, and consent is not required in order to book an appointment.

How you opt out: reply STOP to any message. You will receive one confirmation that the opt-out has been processed, and no further messages will be sent unless you opt in again. Reply HELP for assistance, or contact us at [email protected].

Message frequency: up to five messages per booked appointment. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Sharing and disclosure

We do not sell, rent or trade personal information. We share it only with:

• Service providers who operate parts of our infrastructure — scheduling, email delivery and SMS transmission — solely to deliver the messages and services you have asked for, and only under contractual confidentiality obligations.
• Legal authorities, where required by law or valid legal process.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties other than the aggregators and providers that transmit the messages themselves.

Data retention

We keep enquiry and appointment records for as long as we are in contact with you and for as long afterwards as legal retention periods require. Consent records are kept for as long as we rely on that consent, and afterwards as evidence that it was given.

Data security

We apply encryption in transit, access controls on the systems that hold your data, and breach notification procedures in line with applicable law. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

We use cookies to understand how this site is used and to remember your preferences. You can control cookies through your browser settings; disabling them may limit parts of this site.

Your rights

You have the right to access, correct, or delete your personal information, to object to or restrict its processing, to receive it in a portable format, and to withdraw consent at any time with effect for the future. You may unsubscribe from emails using the link in any message, and from SMS by replying STOP.

If you believe your rights have been infringed, you may lodge a complaint with a supervisory authority; in our case the competent authority is the Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg. To exercise any of these rights, contact us at [email protected].

International transfers

Some of our service providers are located in the United States. Where personal data is transferred there, we rely on the safeguards those providers offer under applicable EU transfer mechanisms.

Third-party links

This site may link to other websites. We are not responsible for their privacy practices and encourage you to read their policies. This policy applies only to information collected by Envinya.

Changes to this policy

We may update this policy. The effective date above shows when it was last changed; material changes will be announced on this page.